If you disagree with an NDIS decision — about your plan, your funding, or your eligibility — you have the right to appeal. Here's how the process works.
Step 1: Request an internal review
You can ask the NDIA to review any decision. This is called an internal review.
- You must request it within 28 days of receiving the decision
- You can do it online through the NDIS portal, by phone, or in writing
- A different NDIA staff member will review the decision
Step 2: Get support for your review
You don't have to do this alone. Free support is available:
- Disability Advocacy Finder — search at disabilityadvocacyfinder.org.au
- NDIS Appeals Support — funded advocates who can help you prepare and present your case
- Your support coordinator — can help gather evidence
Step 3: Gather evidence
The strongest reviews include:
- Letters or reports from your therapists, doctors, or specialists
- Evidence showing why the decision doesn't reflect your needs
- A clear explanation of what outcome you want and why
Step 4: If the internal review doesn't help — appeal to the AAT
If the internal review doesn't change the decision, you can appeal to the Administrative Appeals Tribunal (AAT).
- You have 28 days from the internal review decision to apply
- The AAT is independent of the NDIA
- You can get free legal help through the NDIS Appeals program
Key tips
- Don't miss the 28-day deadlines — they're strict
- Get an advocate — it significantly improves your chances
- Keep copies of everything — letters, emails, and decisions
- Ask for reasons — you can request a written explanation of any NDIS decision