Privacy Policy

Overview

NDIS Newsletter Navigator ("NDIS Navigator", "we", "us", "our") is an independent online resource that helps Australians navigate the National Disability Insurance Scheme (NDIS) through plain-English answers, community stories, expert guides, and a fortnightly newsletter. We are operated by Turbojet Marketing, an Australian business.

This Privacy Policy explains what information we collect, how we use it, and the choices you have. We are not affiliated with, or endorsed by, the National Disability Insurance Agency (NDIA).

Information We Collect

We collect only the information needed to provide and improve the service:

• Account information: When you register, we collect your email address and a password (stored securely as a hash). If you sign in with Google, we receive the name and email associated with your Google account.
• Newsletter subscriptions: Your email address and, if you choose to provide it, your first name.
• Support questions: Your name, email address, selected category, and the question you submit.
• Community stories: The name, location, title, story text, and category you choose to share. Stories are published only after review and approval.
• Comments: Your name and the comment text you submit on a community story.
• Reading history: To personalise your experience, we record the community stories you read (title, category, and author) so we can show your history and recommend related stories.
• Usage analytics: We collect anonymous analytics about how the app is used (such as which pages are visited and which features are used) to improve the service. This is not linked to your identity.
• Technical information: Standard server logs and device/browser information collected automatically when you use the app.

How We Use Your Information

We use your information to provide, personalise, and improve the app; to send the newsletter and welcome emails; to respond to support questions; to publish approved community stories and comments; to sync your data to our internal records for administration; to generate plain-English answers and news using AI tools; and to analyse usage so we can improve content and features.

How We Share Your Information

We do not sell your information. We share it only as described below:

• Service providers: We use Base44 (app hosting and database), Google (sign-in and Google Sheets), Resend (email delivery), and AI providers (to generate answers and news). These providers process data on our behalf and under their own privacy and security standards.
• Social media: Approved community stories may be shared to our Facebook Page and Instagram account. Only story content you submitted for publication is shared — never your private account data.
• Legal compliance: We may disclose information where required by law or to protect rights, safety, or property.

Data Retention

We keep your information for as long as your account is active or as needed to provide the service. Newsletter and support records are retained for administration unless you unsubscribe or request deletion.

Your Rights and Choices

You can access, correct, or request deletion of your information. You can delete your account at any time from the Settings page, which removes your account and associated data. You can unsubscribe from the newsletter using the link in any email. To exercise any of these rights, contact us through the Contact page.

We will respond in accordance with applicable Australian privacy law.

Children's Privacy

The app is not directed at children under 16. Where an NDIS participant is a minor, information is provided and managed by a parent or guardian. If you believe a minor's data has been provided without consent, contact us and we will remove it.

International Data Transfers

Your information may be processed or stored by our service providers outside Australia. By using the app, you consent to these transfers in accordance with this policy.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Cookies and Local Storage

The app uses minimal local storage to keep you signed in and remember your preferences. We do not use advertising cookies.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. We encourage you to review this page periodically.

Contact Us

For privacy questions or requests, contact us through the Contact page.

We will respond in accordance with applicable Australian privacy law.