How to Appeal an NDIS Decision

If you disagree with an NDIS decision — about your eligibility, your plan budget, or the supports funded — you have the right to ask for a review. Here's how it works in plain English.

Step 1: Ask for an internal review

Within 28 days of receiving your decision, ask the NDIA for an "internal review of a decision." You can do this:

• Online through your myplace portal
• By calling 1800 800 110
• By completing a Review of a Decision form

A different NDIA staff member (not the original decision-maker) will look at your case.

Step 2: Gather your evidence

The strongest reviews include:

• Reports from your therapists (occupational therapist, speech pathologist, physio, psychologist)
• A letter from your GP or specialist
• A short personal statement about your goals and what you need
• Quotes for the supports you're requesting

Step 3: Receive a decision

The NDIA aims to decide within 28 days. You'll receive a written explanation of the outcome and the reasons for it.

Step 4: Appeal to the AAT if needed

If you still disagree after the internal review, you can appeal to the Administrative Appeals Tribunal (AAT). The AAT is independent of the NDIA. You can get free help from a disability advocate or, for legal support, contact Legal Aid in your state.

Tips for a stronger appeal

• Don't miss the 28-day deadline for the internal review
• Keep copies of everything you submit
• You can bring a support person or advocate to any meeting
• Decisions are most often changed when you bring new evidence that wasn't available the first time

Where to get help

• National Disability Advocacy Program: 1800 800 110
• Your local area coordinator (LAC)
• A disability advocate — search "disability advocate" plus your state

This is general information, not legal advice. For advice on your specific situation, speak with a qualified advocate or legal professional.